Frequently Asked Questions

Here is a list of our most frequently asked questions we hope you find them useful.

Call the Box Office as soon as possible, providing as much information as possible e.g. date of purchase, the method e.g. phoned / in person etc Tel 01382 322684.

We regret tickets cannot be exchanged or refunded unless in the event of a cancelled performance.

Yes, you will need to present the credit or debit card used to purchase the tickets. This is to protect both you and ourselves from potential credit card fraud.

If you arrive late for a performance you will be admitted at an appropriate break which may in some cases be the interval.

In order to provide the best service we ask that all customers seeking to purchase concessions / wheelchair tickets contact the Box Office, Tel 01382 322684. Email: to ensure that the correct tickets are supplied.

Please call the Whitehall Theatre the week of the Show for more accurate information t. 01382 322684.

There are ladies and gents toilets off to the right in the foyer. The toilets for disabled and baby change are accessed via the cafe.

For all concerts where a performance time is stated on the tickets then doors will be open approximately 60 minutes prior to this.

Photography and the recording of events are strictly forbidden.

Mobile phones must be switched off during the performance.

Children under 16 years of age must be accompanied by an adult 18+ at all performances.

Babies under 3 years of age are not permitted unless the performance is strictly for pre-school children. For pre-school performances all children must have a valid ticket to attend a performance.

The Whitehall Theatre has a cafe and bars on the stalls level, which are open half an hour prior to the performance and at the interval. It is advisable to pre-order interval drinks.

Should you require this service please call 01382 322684, Monday to Friday between 1 pm and 4 pm.