Frequently Asked Questions
Here is a list of our most frequently asked questions we hope you find them useful.
I've lost my tickets, what can I do?
Call the Box Office as soon as possible, providing as much information as possible e.g. date of purchase, the method e.g. phoned / in person etc Tel 01382 434940.
Can I cancel / exchange my tickets?
We regret tickets cannot be exchanged or refunded unless in the event of a cancelled performance.
Do I need ID to collect my tickets?
Yes, you will need to present the credit or debit card used to purchase the tickets. This is to protect both you and ourselves from potential credit card fraud.
What happens if I'm late?
If you arrive late for a performance you will be admitted at an appropriate break which may in some cases be the interval.
Can I book concessions / wheelchair tickets online?
In order to provide the best service we ask that all customers seeking to purchase concessions / wheelchair tickets contact the Box Office, Tel 01382 434940. Email firstname.lastname@example.org to ensure that the correct tickets are supplied.
What time will the performance end?
Please call the Whitehall Theatre the week of the Show for more accurate information tel 01382 322684.
Where are the toilets?
There are ladies and gents toilets off to the right in the foyer. The toilets for disabled and baby change are accessed via the cafe.
What time do doors open for a concert?
For all concerts where a performance time is stated on the tickets then doors will be open approximately 45 minutes prior to this.